With the rise of the internet, smartphones, media and tech awareness, the channels to know your customer, deliver the relevant offerings, and interact with them is growing. More customers are interacting with their financial providers using online and mobile channels. In this fast-changing time, financial organizations are experiencing extreme difficulties to learn about customer behaviors and predict them. Without a basic understanding of customers, their behaviors, and their feelings, banks, and financial institutions can’t stay in business and grow. This is where Customer 360 comes to play.
Challenge In Industry
Struggling to provide Higher Customer Satisfaction?
Are you losing customers?
Losing ROI based on Wrong Demographics Assumptions?
Are you failing to understand your customers?
Benefits of 360 Customer Analytics
Increase in Revenue
Greater Customer Insights
Better Customer Support & Increasing Customer Satisfaction
Syctactic.AI Customer 360
Syctactic.AI tools are augmenting the capabilities and efforts of existing Data scientists and Data engineers to come up with customer analytics tools for a 360-degree overview of the customers. These Machine learning tools learn from customers & employee interactions which are augmented by data scientist inputs to achieve the best results and insights. Such collaborative AI automation effort brings the much-needed clarity to build a distinct customer profile and data-driven customer analytics for personalized banking.
Customer 360 degree valuable insights
Syctactic.AI tools uniformly deliver customer 360 degree valuable insights, eliminate human bias and errors in personalized offerings, and free up data analysts’ time for more valuable and skilled work. Syctactic.AI tools expand the AI capabilities by making it more reliable and efficient thereby making retail banking and financial offering more customer-driven.
Real Time Customer Analytics
Customer data are one of the primary tools for the enhancement of customer experience. These millions of transactional and social profile related datasets are unorganized, scattered and uncoordinated. Syctactic.AI tools using their models and applications, make it possible to categorize, organize and assess customer data in real-time to provide rich and real-time customer insights.
Syctactic.AI tools enable the existing CRM and customer recommendation system to be driven by dynamically changing customer-centric models. Such dynamic changing and recommendation models are the need of the hour to deliver valuable offerings to clients for their higher customer satisfaction. A CRM with embedded AI gives users things like Predictive lead scoring, Forecasting, Recommendations and many more crucial benefits for business to deliver deeper customer satisfaction while encouraging customer loyalty.
Granular customer segmentation
AI-driven customer analytics helps retail banking do more granular customer segmentation and customer-centric value positioning. With the help of Synctactic.AI tools and algorithms, one can segment customers effortlessly based on demographics, purchasing behavior, likes and dislikes, past marketing campaigns, sales patterns, support tickets etc. Synctactic.AI studies the past data on customer behavior and predicts their future behavior to provide personalized engagement and experiences.